Services & Support


National Geeks, LLC - Computer Exports of San Antonio, Texas

Reset Console
Password For TrendMicro Worry Free
Business Security


The Problem We’ve been using Trend Micro for protection against virus and spyware threats for some time now, and have been fairly happy with it’s performance. Recently I had an instance where one of our offices was still using the older Client/Server for SMB suite rather than the newer and more feature filled Worry-Free Business Security package. After the upgrade, I attempted to login so I could manage the configuration but the web console password had apparently been set incorrectly or had been changed inadvertently. After searching for a write up unsuccessfully, Trend Micro finally came through with the password reset instructions. These instructions should work fine for both the Client/Server for SMB suite as well as the newer Worry-Free Business Security suite. The Solution

  1. Resetting the Trend Micro Client/Server for SMB & Worry-Free Business Security password:
  2. Browse to C:\Program Files\Trend Micro\Security Server\PCCSRV\Private (replacing C: with the drive the product is installed upon).
  3. Open ofcserver.ini in a text editor such as Notepad.
  4. Search through the file for the section marked with “[INI_SERVER_SECTION]“.
  5. Under the “[INI_SERVER_SECTION]” locate the “Master_Pwd=” line.
  6. Change the “Master_Pwd=” line to read “Master_Pwd=70” and save the file.
  7. Launch the Services Snap-In (Start > Run > services.msc).
  8. Right click on the “Trend Micro Security Server Master Service” and select “Restart”.
  9. You should now be able to login to the web console using “1″ as the password.



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