Proactive Computer
Checkups & Optimization

THE COMPUTER & TECHNOLOGY LIFE-CYCLE
Did you know that managing and regularly reviewing your desktop, laptop, and server equipment can significantly increase its lifespan? Proper management and review can also prevent many computer issues from occurring.

However, handling hardware and software check-ups on your own can be overwhelming. It's best to trust the experts to manage your technology investments and potentially reduce your overall costs. Trained professionals can help ensure that your technology is in top shape.

National Geeks, LLC, offers a monthly PC and Server check-up service that can help ease the burden of managing your technology. Don't hesitate to seek help and keep your technology running smoothly for years to come.

SERVICE BENEFITS
Our team at National Geeks, LLC, is confident in our ability to provide monthly on-site computer servicing for the machines covered under your agreement. By taking a proactive approach, we can address any software or hardware issues before they become costly emergencies. Should any hardware problems arise, we will offer the most cost-effective solutions to prevent complete failure.

SERVICE DESCRIPTION
Rest assured that National Geeks, LLC will be at your business every second Tuesday of the month at the scheduled time to work on all contracted computer systems. They will expertly complete the necessary tasks to ensure optimal performance for each device.

• Review software logs and address problems that are found
• Review hardware logs to keep you informed of possible issues down the road and to proactively resolve these issues before more costly situations come up
• Perform a disk clean-up to optimized disk space usage
• Delete non-critical files that are wasting space on your computer
• Validate proper Anti-Virus and Spyware prevention software is installed and up to date “software purchase costs not included”
• Optimize boot process
• Install all critical Microsoft security patches
• Check hard drive for possible corruption and fix if possible
• Update and install all available hardware drivers for installed hardware on device

Notice: The tasks outlined will be expertly executed on the network server as outlined in the contract. If remote access is available, we can gladly reboot the server after business hours upon request. Please note that any replacement hardware required will not be covered under the check-up program, including parts and labor. However, our team will promptly notify you of any potential hardware failure and provide a recommended corrective action plan. Rest assured, we will not proceed with any necessary actions that may incur additional expenditures without your express approval.

CUSTOMER SERVICE AND RELATIONSHIPS

National Geeks, LLC values our customers and their opinions above all else. We thrive on feedback and welcome any ideas that can help us improve our services to better meet your organization's needs. Your satisfaction is our top priority, so please don't hesitate to reach out to us with any suggestions or concerns.

HOW BILLING TAKES PLACE

Our exceptional service is available on a monthly basis and requires a one-year commitment. Upon agreeing on the number of devices to be serviced, a contract will be executed to commence the service delivery. Our monthly invoices will be sent to you promptly after the services have been rendered in accordance with the agreed-upon schedule. In the unlikely event that we are unable to fulfill the services outlined for a particular month due to unforeseen circumstances, you will not be charged for that period. You will only be invoiced for the months where services are actually provided.

CANCELATION OPTIONS

At National Geeks, LLC, we understand the importance of flexibility in today's business world. That's why we offer an annual contract that can be cancelled at any time with just a 30-day prior written notice. We prioritize our customers' needs above all else and would never impose lengthy contracts on them.