Outage Report
Templates & Communications

Below are just a few of the email communications that we use to communicate with our users and customers regarding planned maintenance or unplanned outages. We have decided to make these generic documents public simply to help other organizations standardize their communication efforts to their end users or external customers.

Please note: These documents or templates and are provided as-is and should be tweaked according to your companies needs.

Communication Comment: The larger an organization becomes the more difficult it is to effectively communicate with all users. With standardization and streamlining on your communication efforts along with how they are distributed can greatly increase your success rate reaching users or customers about planned or unplanned outages as they occur. Maintenance is required on all technology devices from time to time where downtime maybe required. Communication is the key to a successful Information Technology business or Department so communicate well, and often with your team and end users or customers.

Downloadable Templates

• Generic-Email Copy and Paste.doc